Payment policy

Thank you for shopping with Styleaus! We aim to provide a secure and convenient shopping experience. Please read our payment policy carefully to understand how we handle payments for purchases made on our website.

Accepted Payment Methods

We accept a variety of secure payment options for your convenience:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • PayPal

All transactions are processed securely via our payment gateways. Your personal and payment details are encrypted to ensure the highest level of security when making purchases on our website.

Currency

All prices on our website are displayed in Australian Dollars (AUD). If you are paying from a different country, your payment provider will convert the currency at the prevailing exchange rate.

Order Processing and Payment Authorization

  • Order Processing: Once your order is placed, we will process it within 1-3 business days. Please note that business days are Monday to Friday, excluding public holidays in Australia.
  • Payment Authorization: Payment is required in full before your order is processed. Once your payment is successfully processed, we will send you an order confirmation email with the details of your purchase.

Payment Issues

If there is an issue with your payment (e.g., insufficient funds, expired card, or incorrect payment details), we will notify you via email or phone. If payment cannot be processed within 24 hours, your order will be canceled.

Order Confirmation

After successful payment, you will receive an Order Confirmation email with your order number, purchased items, and estimated delivery time. If you do not receive an order confirmation, please check your spam/junk email folder. You may also contact our support team at support@styleaus.com.

Refunds

  • Refund Process: If you are eligible for a refund, we will process it back to the original payment method you used to place the order.
  • Refund Processing Time: Once your return is received and processed, your refund will typically be credited within 7 business days. Please note that the timing of the refund may vary depending on your payment provider.

Security

We take your security seriously. Our website uses SSL encryption to protect your personal and payment information. All payments are processed through secure and reputable payment providers to ensure the highest level of security.

Pricing and Taxes

  • All prices displayed on our website are in AUD (Australian Dollars) and include any applicable taxes unless otherwise stated.
  • We reserve the right to change prices or promotions at any time without prior notice. If you’ve already placed an order, the price you paid will remain unchanged.

Payment Disputes and Chargebacks

If you have an issue with a payment or a chargeback request, please contact us directly at support@styleaus.com. We will do our best to resolve any disputes before it escalates. We ask that you do not initiate a chargeback without reaching out to our customer service team first, as we are committed to resolving any issues you may have.

Contact Us

If you have any questions regarding your payment, need assistance with a payment issue, or would like more information on our payment options, feel free to reach out to our customer support team:

  • Email: support@styleaus.com
  • Phone: +61 485 879 404
  • Business Hours: Monday to Friday, 9:00 am - 5:00 pm (AEST)
  • Address: 107 Brunswick St, Fitzroy VIC 3065, Australia